Guest Information

We want you to be prepared for the many changes to the Guest experience we’ve made in order to provide a safe and fun experience. So we put everything we think you’d want to know right here.

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At a Glance

Walk-ups and reservations

You can always try your luck and just walk up. But because of our new capacity restrictions on the gaming floor, we’re also allowing reservations for entry into the casino floor. Note that these reservations are separate from hotel, restaurant, spa or other reservations.

Booking time to come play at Wind Creek works a lot like a restaurant: if you want to be sure you’ll get in, secure a reservation at WindCreekCasino.com, through the WindCreekCasino app, by calling our reservations line 866 WIND-360 (866-946-3360) or through a casino host. Or if you’re feeling lucky, you can walk up at any time, but you may have to wait. We’re doing this in order to make sure our property capacity stays well below the limits. Fewer people in the building makes it harder for viruses to spread, so we’ll take this very seriously.

Face Coverings Will Be Required

If anyone understands odds, trust us, it’s us. So if face coverings weren’t so effective, we wouldn’t require them. They might be annoying to wear, but they’re among the absolute most effective means of stopping the spread of COVID-19. And therefore, all Guests, Team Members and visitors will be required to wear face coverings or masks at all properties.

Regular cleaning and deep cleaning

We will clean the gaming floor in sections, multiple times each day, allowing the remaining gaming floor open to play. You can watch our cleanings while you play. In addition, we will deep clean overnight.

Social distancing at all times

You’ll need to keep 6 feet between yourself and other Guests, Team Members and visitors while you’re on property, although if you come with a group (less than 4 people), you’re fine to stay together. We have gone to great lengths to accommodate this need, including redesigning machine layouts, dining table spacing, queue area spacing and more.

Your temperature will be checked

Be prepared for your temperature to be checked when you enter a Wind Creek property, or during your visit. If you have a fever, severe cough or feel sick in any way, please don’t come until you feel normal.

New smoking restrictions

Smoking will not be allowed on the casino floor, public spaces or public bathroom areas. The ONLY place it will be allowed is in designated smoking areas provided at each property.

Cleaning and sanitizing

From the hotel check-in desk and casino floor to restrooms, Guest rooms and dining locations, we have implemented CDC-recommended cleaning and disinfecting protocols, along with numerous hand-sanitization stations for Guests, Team Members and visitors throughout each property.

Food and beverage

Self-service has been discontinued in the buffets and disposable, single-use items will be implemented such as paper menus, utensils, wrapped straws and more in our quick service and our fast casual restaurants.

Wind Creek team members

Team Members will have their temperatures checked before entering the property. Please know that they are adjusting to these new procedures just like you, and be patient while we work to provide the best possible experience while putting safety first.

Incident response

In the unfortunate event of a Guest or Team Member testing positive for the virus, our trained Team Members will implement enhanced sanitization and contact-tracing protocols.