Wind Creek Standard

Our Commitment to You

We have reopened properties according to a very simple standard: The Wind Creek Standard. We must be comfortable inviting our friends and family in the door, and comfortable with everyone who comes in our doors going home to our friends’ and families’ neighborhoods.

In order to meet this high Standard while COVID-19 remains a reality, we’ve had to make many changes to the Guest experience, and we fully expect to make further changes as we adapt to this unpredictable situation.

You can expect that the sanitation and disease-mitigation practices of our casinos, hotels, restaurants and facilities will meet regulatory requirements as well as recommendations of the CDC, Tribal and local public health officials — and in many cases, well exceed them in order to meet our own Standard.

We’re aware that other places you can go might have different standards. While we wish as much as everyone else that we could throw open our doors and operate as normal, doing so doesn’t just jeopardize public health, it jeopardizes economic health, too. We want to be able to stay open, and we want every other business in our communities to be able to do the same. So until normal returns, we greatly appreciate your abiding by our new procedures.

What You Need To Know

If you love reading long documents about COVID-19 policies, you can view our response plan or learn more about changes to the Guest experience. For everyone else, below you will find the biggest changes that we think you’ll want to know before you head our way.

Walk-ups and reservations

You can always try your luck and just walk-up. That said, we’re also allowing reservations for entry into the casino floor. Note that these reservations are separate from hotel, restaurant, spa or other reservations.

Booking time to come play at Wind Creek works a lot like a restaurant: if you want to be sure you’ll get in, secure a reservation at WindCreekCasino.com, through the WindCreekCasino App, by calling our reservations line 866‑WIND‑360 (866-946-3360) or through a casino host. Or if you’re feeling lucky, you can walk up at any time, but you may have to wait. We’re doing this in order to make sure our property capacity stays well below the limits. Fewer people in the building make it harder for viruses to spread, so we take this very seriously.

Face Coverings Will Be Required

If anyone understands odds, trust us, it’s us. So if face coverings weren’t so effective, we wouldn’t require them. They might be annoying to wear, but they’re among the absolute most effective means of stopping the spread of COVID-19. And therefore, all Guests, Team Members and visitors will be required to wear face coverings or masks at all properties.

Regular cleaning and deep cleaning

From the hotel check-in desk to our casino floor to our casino floor, restrooms, Guest rooms and dining locations, we have implemented CDC-recommended cleaning and disinfecting protocols, along with numerous hand-sanitation stations for Guests, Team Members and visitors throughout the property.

Social distancing at all times

You’ll need to keep six feet between yourself and other Guests, Team Members and visitors while you’re on property, although if you come with a group (less than four people), you’re fine to stay together. We have gone to great lengths to accommodate this need, including redesigning machine layouts, dining table spacing, queue area spacing and more.

Your temperature will be checked

Be prepared for your temperature to be checked when you enter a Wind Creek property or during your visit. If you have a fever, severe cough or feel sick in any way, please don’t come until you feel well.

New smoking restrictions

Smoking will not be allowed on the casino floor, public spaces or public bathroom areas. The ONLY place it will be allowed is in designated smoking areas provided at each property.

Dining and Drinks

Due to current Pennsylvania regulations, alcohol will not be served on the casino floor and at bars. All restaurants will be operating at 50% capacity and alcohol sales will cease at 11pm.

Self-service has been discontinued in the buffets and disposable, single-use items will be implemented in our quick service and fast-casual restaurants.

Wind Creek Bethlehem will no longer be escorting minors across the casino floor. Minors are still welcome to dine at The Market if they enter through The Outlets or Hotel.

Wind Creek team members

Team Members will have their temperatures checked before entering the property. Please know that they are adjusting to these new procedures just like you, and be patient while we work to provide the best possible experience while putting safety first.

Incident response

In the unfortunate event of a Guest or Team Member testing positive for the virus, our trained Team Members will implement enhanced sanitization and contact-tracing protocols.

Event Center

All Event Center venues remain closed in full. At this time, reopening dates have not been determined.